COMPASSION IS CONTAGIOUS

RETURNS & EXCHANGES

How do I return something?

If for any reason you are not satisfied with your Jane purchase, simply return it within 30 days of your purchase date in order to receive a refund on your products. The steps are simple: Contact our customer care team at customerservice@janecosmetics.com to obtain a return authorization #. This is very important since janecosmetics.com will not process any returns without an authorization #.

Package your return item in a well padded envelope or box to prevent damage in transit, and enclose a note with both return authorization and order number inside your return package. Remember we can only credit you for the items received back in our warehouse. All returns should be addressed to:

Package your return item in a well padded envelope or box to prevent damage in transit, and enclose a note with both return authorization and order number inside your return package. Remember we can only credit you for the items received back in our warehouse. All returns should be addressed to:

Jane Cosmetics
c/o OHL
3285 Deforest Circle,
Jurupa Valley, CA 91752

Important: Be sure to write your return authorization # on the outside of your package.

Ship the package to us via United States Postal Service (USPS), UPS or FedEX. We are sorry but return shipping fees are not refundable. Important: Please keep tracking info for your records.

Once your return is received and inspected by our distribution center Customer care will process your return. You should see a credit to your card within one billing cycle.

Please note: Only products purchased on janecosmetics.com may be returned for a refund. Sorry, but we do not accept returns on last call or discounted items. Items will be marked as non-returnable.

If you received a free gift item and you are returning your order, you must include the free gift in your return.

Janecosmetics.com does not process exchanges at this time. If you have questions about returns or damages, please contact our customer care team via email at customerservice@janecosmetics.com.

Will it still be possible to change my order after it has been submitted? What is the time frame to modify or revise change?

Unfortunately, an order cannot be modified once it has been placed. 

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